Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Import taxes will be imposed on customers when one or more orders enter Customs on the same day and the total value exceeds $3.00 USD.
Please check with your local customs office in Indonesia to see if you can import the items, and if any additional licenses or permits are needed. For information about customs, import duties, etc., visit: Indonesian Customs and Excises
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
- JNE: Applies to orders weighting up to 5 kg only. For shipping related inquiries regarding JNE, please contact JNE Customer Service at 62 21 29727 8888.
- UPS: For shipping related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 62 21 2753 4884.
- Delivery by Local Post Plus: Additional tracking available within the destination country. Complete in-country tracking cannot be guaranteed as final mile scans are completed by the local post. Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg). For shipping related inquiries please contact your local post.
At iHerb, we respect the rules and regulations of Indonesia government and do our best to block Customs prohibited products from our site. Please note the following substances are not allowed to be imported into Indonesia: poppy seed, hemp, DHEA.
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